Responsible Gaming at hbeej
hbeej is committed to providing a safe, fair, and enjoyable entertainment environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control at all times.
18+ Only
Available 24/7
24/7 Live Chat
256-bit Secure
Our Responsible Gaming Pillars
Six Ways hbeej Keeps You Safe
Every tool, every policy, and every guideline on this page exists for one reason — to protect you.
Strict 18+ Verification
hbeej enforces mandatory age verification for every new account. Players must be 18 years or older to register, deposit, and play. KYC document checks are completed before any withdrawal is processed.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
Session Time-Out
Choose a session timer that automatically logs you out after a set period — from 30 minutes to 8 hours. Reality-check pop-ups remind you how long you have been playing during your session.
Self-Exclusion Program
If you need a break from gambling, our self-exclusion tool lets you block access to your hbeej account for periods ranging from 7 days to permanent closure. No promotional emails are sent during exclusion.
Loss Limit Controls
In addition to deposit limits, hbeej allows you to set maximum loss thresholds per day, week, or month. When your loss limit is reached, betting is paused for the remainder of that period.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat and email. They are trained to assist players who are concerned about their gambling behaviour with empathy and confidentiality.
1 Our Commitment to Responsible Gaming
At hbeej, responsible gaming is not a compliance checkbox — it is a core value that shapes every feature, policy, and decision we make as a platform. hbeej serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we recognise that gambling, while an entertaining and legitimate leisure activity for the vast majority of players, carries a risk of harm for a minority who develop problematic patterns of play.
Our responsible gaming framework is built on three principles. First, prevention — giving every player the tools they need to set boundaries before problems arise. Second, early intervention — detecting warning signs through account monitoring and prompting players to reflect on their behaviour at regular intervals. Third, support — ensuring that any player who needs help can access it quickly, confidentially, and without judgment at any hour of the day.
hbeej believes that gambling should always be fun, voluntary, and within your means. If it stops being any of those three things, we want to help you regain control. The tools, resources, and guidance on this page are available to all registered hbeej players free of charge.
2 Age Restriction — 18+ Only
hbeej operates a strict minimum age policy. Only individuals who are 18 years of age or older may register an account, make a deposit, claim a bonus, or place a bet on the hbeej platform. This policy is non-negotiable and applies equally to all players regardless of their location within Bangladesh.
2.1 Age Verification Process
All new hbeej accounts are subject to mandatory Know Your Customer (KYC) age verification. To complete verification, players must submit a valid government-issued identity document — either a National ID Card (NID) or a valid passport — that clearly shows their full legal name and date of birth. Accounts that cannot be verified as belonging to a player aged 18 or over are suspended immediately and any funds are handled in accordance with our Terms & Conditions.
2.2 Protecting Minors
hbeej strongly encourages all adult players who share devices or internet connections with minors to use device-level parental controls to prevent underage access to gambling websites. If you suspect that a minor has accessed the hbeej platform using your account or device, contact our support team immediately so that we can take appropriate protective action.
3 Deposit Limits
One of the most effective ways to keep your gambling within safe boundaries is to set a deposit limit. hbeej gives every player the ability to establish a personal deposit cap that restricts how much money can be loaded into your account over a specified period. Deposit limits are available in three timeframes: daily, weekly, and monthly.
Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and any bank transfer. The combined total of deposits across all payment channels cannot exceed your active limit within the selected period. Limits are measured in Bangladeshi Taka and can be set at any amount from ৳500 upwards.
How to Set a Deposit Limit
Log in to Your hbeej Account
Access your account through the hbeej Login page and navigate to your account settings panel from the top navigation.
Open Responsible Gaming Settings
Select "Responsible Gaming" from the account settings menu to access all limit and control tools in one dedicated section.
Choose Your Limit Type and Amount
Select daily, weekly, or monthly and enter your chosen limit amount in Bangladeshi Taka. You may set limits for multiple timeframes simultaneously.
Confirm — Takes Effect Immediately
Deposit limit reductions take effect immediately upon confirmation. Increases require a mandatory 24-hour cooling-off period before becoming active.
4 Time-Out Features
hbeej offers a range of session management and time-out tools that help you control how long you spend on the platform at any given time. These tools are designed to interrupt automatic or habitual play and encourage you to make a conscious decision about whether to continue.
Session Length Limit
Set a maximum session length from 30 minutes to 8 hours. When your session timer expires, you are automatically logged out and must actively choose to log back in to continue playing.
Reality-Check Reminders
Enable pop-up reality checks at intervals of your choice (every 30, 60, or 90 minutes) that display your current session duration, total bets placed, and net result for the session.
Short Cool-Off Period
Take a break from hbeej for 24 hours, 48 hours, or 7 days without entering full self-exclusion. During a cool-off period your account is inaccessible and no marketing is sent.
Daily and Weekly Loss Caps
Define the maximum amount you are prepared to lose within a day or week. Once your loss cap is reached, further betting is blocked for that period regardless of deposit balance remaining.
5 Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on hbeej. It is designed for players who recognise that they need a significant and firm break from gambling, beyond what a short cool-off period can provide. When you activate self-exclusion on hbeej, your account is fully suspended for the duration you choose and all access to deposits, betting, and casino games is blocked.
5.1 Self-Exclusion Duration Options
hbeej offers the following self-exclusion periods:
- 7 Days — A short firm break for players who need a week away from the platform.
- 30 Days — A month-long exclusion that allows time for reflection and habit-breaking.
- 6 Months — A longer-term break suitable for players who are experiencing moderate concerns about their gambling behaviour.
- 1 Year — A substantial exclusion period that provides serious distance from gambling activity.
- Permanent / Indefinite — Permanent self-exclusion closes your hbeej account with no option for reinstatement. This option is available to any player and is processed immediately upon request to our support team.
5.2 What Happens During Self-Exclusion
During any self-exclusion period, hbeej will: immediately suspend access to your account; block all deposit attempts from any payment method including bKash, Nagad, Rocket, and Upay; remove you from all marketing and promotional communications including SMS, email, and in-platform notifications; and flag your account so that our support team does not attempt to re-engage you with promotional offers.
5.3 Requesting Self-Exclusion
Self-exclusion can be activated directly from your account's Responsible Gaming settings panel or by contacting our 24/7 live chat support team. If you choose to contact support, simply state that you wish to self-exclude and the duration you require. No reason needs to be given, and your request will be processed within minutes, not hours. For permanent self-exclusion, please contact support directly as this action is irreversible.
6 Warning Signs of Problem Gambling
Problem gambling does not develop overnight. It typically progresses gradually, and many players are not immediately aware that their relationship with gambling has shifted from entertainment to compulsion. The following warning signs are indicators that it may be time to step back, use one of hbeej's responsible gaming tools, or seek professional help.
You are gambling with money that should be allocated to essential expenses such as rent, food, utilities, or loan repayments.
You find yourself chasing losses — placing larger or more frequent bets in an attempt to recover money you have already lost.
Gambling is occupying a significant portion of your thoughts during times when you are not gambling — at work, with family, or before sleeping.
You feel restless, anxious, or irritable when you are unable to access gambling or when attempting to reduce your gambling activity.
You have borrowed money from family members, friends, or lenders in Bangladesh in order to fund gambling activity.
You conceal or minimise the extent of your gambling from people close to you, or feel shame and guilt about your gambling behaviour.
You have previously attempted to stop or reduce your gambling but found yourself unable to sustain that decision over time.
Gambling is negatively affecting your relationships, work performance, mental health, or physical wellbeing.
7 Self-Assessment Questionnaire
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this questionnaire is for your personal reflection only and is not submitted to hbeej or recorded in any way. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or seek guidance from a professional counselling service.
Have you ever spent more time or money gambling than you originally planned before starting that session?
Have you ever gambled to escape feelings of stress, anxiety, depression, or loneliness?
Have you ever returned to gambling shortly after losing with the intention of winning back what you lost?
Have you ever lied to a family member, friend, or colleague about the amount of time or money you have spent on gambling?
Have you ever neglected personal, professional, or family responsibilities because of gambling activity?
Have you ever borrowed money or sold possessions in order to fund gambling?
Have you ever felt that you needed to gamble with increasingly large amounts of money to experience the same level of excitement?
Have you ever felt a strong urge to gamble that was difficult or impossible to resist, even when you had decided not to?
8 Getting Help
If you believe that gambling is negatively affecting your life or the lives of people around you, reaching out for help is the most important step you can take. hbeej's support team is your first point of contact — available 24 hours a day, 7 days a week — and can help you activate protective tools, self-exclude, and access further guidance immediately.
Beyond the tools available directly on hbeej, we encourage any player who is struggling to speak with a trusted friend or family member, contact a mental health professional, or seek support through community resources available in Bangladesh. Problem gambling is a recognised health condition and there is no shame in asking for help.
8.1 Contact hbeej Support
Our dedicated responsible gaming support channel is staffed by trained agents who handle all player welfare enquiries with complete confidentiality. You can reach us at any time through live chat within the platform or by emailing us directly. All responsible gaming requests — including self-exclusion, deposit limit changes, and cool-off activation — are treated as priority cases and handled within minutes.
Live Chat Support
Our live chat is available 24/7, including during public holidays in Bangladesh — Eid, Pohela Boishakh, Victory Day, and Independence Day. Connect instantly from inside your hbeej account.
Available 24/7Email Support
For non-urgent responsible gaming enquiries, reach our team by email. We aim to respond to all responsible gaming emails within 2 hours, Bangladesh Standard Time (BST, UTC+6).
support@hbeej.com8.2 Responsible Gaming Principles to Remember
- Gambling is a form of entertainment, not a reliable source of income or a way to solve financial difficulties.
- Every game on hbeej — including slots, live casino, and cricket betting — is governed by random outcomes. Past results do not influence future results.
- Never gamble while under the influence of alcohol, medication, or substances that impair your judgment.
- Set a budget before you start playing and stick to it regardless of whether you are winning or losing.
- Take regular breaks. Step away from the screen, especially during long sessions.
- Balance gambling with other leisure activities, social engagements, and responsibilities.
- Never borrow money to gamble, and never use money set aside for essential living expenses.
Play Smart. Play Safe. Play at hbeej.
hbeej offers a world-class selection of cricket betting, live casino, and slots — all within a responsible gaming framework designed to keep every Bangladesh player in control.